Frequently asked questions
What does 18/10 stainless steel mean?
It means the steel contains 18% chromium and 10% nickel. Chromium makes it strong and resistant to rust; nickel adds a warm lustre and extra corrosion resistance. 18/0 steel contains no nickel, so it has a little less shine. Each set lists its grade under Materials & finish.
Is the flatware dishwasher safe?
Polished stainless steel can go in the dishwasher: rinse off food first, keep knives apart, use a mild detergent that isn’t poured directly onto the cutlery, and remove and dry the pieces as soon as the cycle ends. Gold, matte and coloured finishes keep their colour longest when hand washed.
Why do spots or marks appear?
Spots usually come from prolonged contact with salty or acidic foods such as salt, mustard, mayonnaise and eggs, from minerals in hard water, or from cutlery left damp in the dishwasher. Rinse soon after meals and dry promptly to prevent them.
How do I keep a gold finish looking new?
Hand wash in warm water with a mild detergent and a soft sponge, avoid abrasive cleaners and long soaking, and dry immediately with a soft cloth.
How long does delivery take?
Flatware usually arrives within 5–10 business days of dispatch. Standard shipping is free on orders over $100, and every parcel is tracked and insured. See our Shipping & Delivery Policy.
Can I return flatware?
You can request a return or exchange within 7 days of delivery for eligible items, unused and in their original packaging. Return shipping is paid by the customer and a 10% restocking fee applies. See our Return, Exchange & Cancellation Policy.
Still have a question? or email care@decoraura.com.







Reviews
There are no reviews yet.