Frequently asked questions
Why don’t you focus on thread count?
Traditional thread count has become an inflated marketing gimmick where brands twist multiple weak fibers together to advertise 1000+ thread counts that trap heat. We focus on 100% high quality raw materials. The result is an authentic, breathable weave that softens with every wash, just like five-star hotel linens.
What does thread count mean?
Thread count is the number of threads woven into one square inch of fabric, counted in both directions. Warp threads run the length of the fabric and weft threads run across it, so “200 warp x 100 weft” means 200 lengthwise and 100 crosswise threads per square inch, a 300 thread count in total. A higher count uses finer yarns woven more densely, which gives a smoother, weightier feel. It isn’t the only sign of quality, though: the length of the cotton fibre and the weave matter just as much.
What’s in a 4 piece and a 7 piece set?
The 4 piece set has a duvet cover, 1 bed sheet (flat or fitted, your choice) and 2 pillowcases. The 7 piece set adds 2 square pillowcases and 1 small decorative pillowcase. The “In your set” box on the product page lists exactly what you get for the options you choose.
Do I get a flat or a fitted bed sheet?
You choose when you order. Every set includes one bed sheet, either flat or fitted. The bed sheet sizes are in the Size chart.
Will the colour match the photos?
Each colour has its own photos and a short film on the product page, so you can see each shade clearly. Screens vary, so a shade can look slightly different on your display.
How does the duvet cover close, and how does the insert stay in place?
Every duvet cover closes with a zip along the opening where you slide in your duvet insert. Inside the corners are ribbon ties; attach them to your insert so it stays in place.
Does the set include a duvet insert?
No. The set is the duvet cover, bed sheet and pillowcases listed in the “In your set” box. Duvet and pillow inserts are sold separately: look under “Complete your bed” on the product page for the sizes available.
How long does delivery take?
Bedding usually ships within 2–3 working days and arrives within 5–12 days. Standard shipping is free on orders over $100, and every parcel is tracked and insured. Full details are in our Shipping & Delivery Policy.
Can I return or exchange bedding?
You can request a return or exchange within 7 days of delivery for eligible items. Pieces must be unused, unwashed and in their original packaging with tags attached. Return shipping is paid by the customer and a 10% restocking fee applies. We can’t accept returns for a change of mind or colour preference, so please check the Size Guide before ordering. See our Return, Exchange & Cancellation Policy.
Still have a question? or email care@decoraura.com.







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